How to Set up a Video Chatbot in 1 Hour | Synthesia (2024)

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How to Set Up a Video Chatbot in 1 Hour

Written by

Leander Sodji

Published on

June 4, 2024

How to Set up a Video Chatbot in 1 Hour | Synthesia (1)

How to Set up a Video Chatbot in 1 Hour | Synthesia (2)

Chatbots have become a go-to option for customer support and engagement. Video chatbots, in particular, have been gaining popularity in recent years, as they allow businesses to offer a more personal and interactive experience to their customers.

Setting up a chatbot with video, however, can be a daunting task, especially for those who are not tech-savvy. But what if you could set up a one in just 1 hour, without any coding experience?

In this blog post, we'll show you step by step how to set up a video chatbot using Synthesia and VideoAsk. We'll cover everything from generating videos with artificial intelligence, setting up your chatbot's responses, and finally deploying your chatbot on your website.

Whether you're looking to improve customer support, drive sales, or just add a new dimension to your customer engagement, a video bot is a must-have for any modern business. So, let's get started!

What do I need to get started?

  1. Synthesia account
  2. With Synthesia you generate pre-recorded AI videos to be used in the chatbot flow.
  3. VideoAsk account
  4. VideoAsk is a platform for hosting chatbot-style video widgets. You upload Synthesia generated videos to VideoAsk.
  5. Alternative - Tolstoy account
  6. Tolstoy is another high-quality platform for chatbots and interactive videos.

How to: Set up a video chatbot in 1 hour

Why should I use this type of a chatbot?

Think about these video chatbots as a modern guides for website visitors. They're very useful, especially on mobile, to guide your website visitors to your main conversion points.

This way you can quickly:

  • explain what your product/service does through a video
  • drive more demos / product signups
  • drive people that are not yet interested in a demo towards secondary objectives like webinar registrations, email list subscriptions, etc.

Besides, these chatbots provide a more personal and interactive experience for customers compared to text-based bots, and, unlike, a real person, an AI avatar-bot never gets tired. 😉

What are the limitations of video chatbots?

This is not a real-time chatbot. It will not, for example, replace text chatbots on your website (eg. Intercom or HubSpot chat).

Instead, think about this more like a website guide. It helps you condense what you do into short videos and guide your visitors through a flow that makes sense for them.

How to set up a video chatbot in 6 easy steps

Here are the basic steps. Let's start with the Synthesia-related steps:

Step 1: Create your chatbot structure

You can do it on paper or in a tool like Miro. Basically just sketch out: "Ok, when people land on my website I want to present them this video. Then I want to give them these 3 options. Then if they click on the first option they should see this video. And so on."

Step 2: Prepare the video scripts

Usually there would be 3-6 separate videos for a quick website chatbot guide. Make the scripts as short as possible. They should definitely not be longer than 30 seconds to not bore your visitors.

Step 3: Generate videos in Synthesia

Keep in mind that the videos are going to be cut on the sides, because VideoAsk widget shows videos in portrait mode. That's why we recommend the following options in Synthesia: pick an avatar, use the full body option, place it in the centre of the video screen, make it about 75% size (so it's not too big), pick a desired background and that's it. Then just work on your script until you're satisfied with the final result.

It's a good idea to first finish all the videos in Synthesia and then go work with the flow in VideoAsk.

For detailed instructions on generating videos in Synthesia, check out this post 👇

And then let's switch to VideoAsk. Here are the steps to follow there:

Step 4: Go to VideoAsk and create a new videoask

Then choose "Upload a video" option. Upload the video. Optionally add some overlay text. And then decide how people should "answer" after the particular step. We usually use either a Multiple Choice option or a Calendar option (for steps that include booking a meeting). This then creates your first "step" of the chatbot.

Step 5: Create more steps in VideoAsk

Each video that you created in Synthesia in step 3 is a new step in VideoAsk. Most steps will end with a Multiple Choice option to navigate between different steps. And the steps at the end of journeys might end with a Button (to redirect people to a website), Calendar (to offer a way to book a meeting) or an Open Ended type (limit it to text input to capture emails for example).

Step 6: Embed the video chatbot on your website

In VideoAsk go to Sharing options and select Widget. Type in your CTA text, choose the style of the widget and placement. We usually choose a rectangle style and place it on the left site of the website (as we have chat on the right side of the website). Then click "Get the code" and place the code in your website.

Where can I see some examples?

What about when something changes?

This is the power of combining Synthesia with VideoAsk. It's extremely simple to change a video when you want or potentially add another step. You can literally refresh a video chatbot in minutes with new content.

Simply find the original video in Synthesia, duplicate it and change the text or anything else that you want changed. Re-upload the video to the specific step in VideoAsk and that's it.

How to Write a Video Script (+5 Expert Tips)A script can make all the difference in the end product. Here's our step-by-step guide to writing a video script.Learn more

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faq

Frequently asked questions

What is a video bot?

A video bot is a type of chatbot that uses video as its main means of communication and interaction. Video chatbots can be integrated into messaging platforms, websites, and mobile apps to provide users with an interactive and personalized experience, typically for customer experience and customer interactions, marketing, or entertainment purposes.

What is the most realistic AI chatbot?

It is difficult to determine the most realistic AI chatbot, as "realism" is subjective and can be influenced by various factors, such as the complexity of the chatbot's language generation models, its ability to understand context and generate human-like responses, and its ability to mimic human emotions and behavior.

What is an AI video chatbot?

An AI video bot is a type of chatbot that uses AI technology to communicate with users through video.

AI technology combines computer vision, natural language processing, and machine learning algorithms to enable interactive and personalized video experiences.

For example, AI video chatbots work by responding to user queries through pre-recorded or live video, analyze user emotions and facial expressions, and provide personalized recommendations based on the user's preferences and behavior.

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How to Set up a Video Chatbot in 1 Hour | Synthesia (9)

How to Set up a Video Chatbot in 1 Hour | Synthesia (11)

How to Set up a Video Chatbot in 1 Hour | Synthesia (12)

How to Set up a Video Chatbot in 1 Hour | Synthesia (2024)

FAQs

How to Set up a Video Chatbot in 1 Hour | Synthesia? ›

On average, you can expect the development process to take anywhere from 4 to 12 weeks, depending on the factors mentioned above. Here are some estimates depending on the type of chatbot you want to create. Simple rule-based chatbots can be created in days or weeks.

How do I speed up chatbot responses? ›

This lets helps you consistently center only those changes that will be right for your customer.
  1. 8 Practical Tips to Improve Your Conversational Chatbot Performance. ...
  2. Put your bot where customers will find it. ...
  3. Address negative feedback. ...
  4. Fix conversations with no solution. ...
  5. Keep journeys short. ...
  6. Regularly update your content.

How long does it take to build a chatbot? ›

On average, you can expect the development process to take anywhere from 4 to 12 weeks, depending on the factors mentioned above. Here are some estimates depending on the type of chatbot you want to create. Simple rule-based chatbots can be created in days or weeks.

How do I get better chatbot answers? ›

To receive more detailed answers from an AI chatbot, you can provide more specific and detailed input when asking questions or initiating conversations. AI chatbots typically provide responses based on the information they have been trained on and their understanding of the input provided by the user.

What are the 7 steps to create a chatbot strategy? ›

7 Tips for Implementing a Smart Chatbot
  1. Define your chatbot project. ...
  2. Build on what you already have. ...
  3. Configure your bot's intents. ...
  4. Personalize your chatbot. ...
  5. Put your virtual assistant to the test. ...
  6. Employ other building blocks of artificial intelligence. ...
  7. Continue enriching your chatbot once it's implemented.

Why do most chatbots fail? ›

They are not capable of cognitive perception because they lack a true understanding of human context. Neither can they read between the lines nor can they understand sarcasm or jokes. So, chatbot experts have to come up with all possible combinations of data and have to feed it into the software.

How to make ChatGPT response faster? ›

The techniques you can use are:
  1. receive streaming response from chat completions, and send a sentence at a time for transcription as they are being received.
  2. buffer the TTS and immediately start playing, with the assumption that audio rendering is faster than realtime.
May 17, 2024

How fast should a chatbot respond? ›

In the options of a chatflow you can define right on the top, whether you want the chat bot to answer depending on the length of a message (simulating a real person which can take up to 5/6 seconds) or to use half-second (500 ms) response time, which is probably what you are looking for.

How much does it cost to set up a chatbot? ›

A chatbot can cost anywhere between $40,000 and $150,000 to construct. It is greatly dependent on the complexity of the project, the features included, and the region in which you recruit developers (or the chatbot builder platform you use).

What is the hourly rate for a chatbot developer? ›

The average chatbot developer salary in the USA is $112,501 per year or $54.09 per hour.

How hard is it to program a chat bot? ›

The level of difficulty you encounter when programming an AI chatbot depends on several factors, including the complexity of the chatbot's functionality and the programming language used. Simple chatbots with limited functionality are typically easy to create, especially when using a chatbot builder platform.

How to trick ChatGPT to answer any question? ›

DAN stands for "Do Anything Now", and is a prompt that can direct ChatGPT beyond their restrictions and answer any queries. For instance, whenever you ask a question, you can tell ChatGPT to generate two types of responses—one how the AI model would usually reply, and the other response as the DAN model.

Where does chatbot get answers from? ›

Natural Language Processing (NLP)

It's like giving chatbots the ability to read sentences and understand the meaning behind the words, just like humans do when they talk. NLP helps chatbots catch your words' context, feelings, and intentions, turning plain text into valuable insights.

How do I make my chatbot more interactive? ›

Give Your Chatbot a Personality

We know Alexa and Siri aren't real people, but giving them a name personalizes the experience. You can use the same strategy to make your chatbot more realistic. Start by giving it a name and creating a friendly welcome message. Before you name your chatbot, consider your audience.

Can anyone create a chatbot? ›

Anyone can easily build their own GPT—no coding is required. You can make them for yourself, just for your company's internal use, or for everyone.

How much does it cost to build a chatbot? ›

A chatbot can cost anywhere between $40,000 and $150,000 to construct. It is greatly dependent on the complexity of the project, the features included, and the region in which you recruit developers (or the chatbot builder platform you use).

Is coding a chatbot hard? ›

The level of difficulty you encounter when programming an AI chatbot depends on several factors, including the complexity of the chatbot's functionality and the programming language used. Simple chatbots with limited functionality are typically easy to create, especially when using a chatbot builder platform.

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